As the standard of living increases significantly, customer expectations are also changing accordingly. People nowadays are buying products and services online more than compared to a decade ago, thanks to technology and B2B marketing . Therefore, it is important for a digital marketing company to understand consumer behaviours in order to come up with suitable social media marketing strategy to increase their brand awareness. Many brands have turned to crafting physical brand experiences, with activations that engage and excite customers as they are guided across a variety of platforms — what is known as an omni-channel experience. As consumers are becoming pickier about where, when and how to buy their products, organisations are spending thousands of dollars to attract customers in different social media platforms. However, some companies are not successful in this technique, which leads to a loss in their productivity. Therefore, if organisations know how to jumpstart ...